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FAQ
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WHAT IS INCLUDED IN COST OF COURSE?All prices include the course and an electronic certification card. If you need to purchase an AHA provider’s manual, please notify your instructor.
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HOW TO SCHEDULE AND PAY FOR MY COURSE?You can sign up for a course under the Book Now Tab. If you have not pre-paid for your course in advance, your date has not been secured.
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WHAT IF I NEED TO CANCEL OR RE-SCHEDULE A COURSE?*All courses are non-refundable* Contact AHTA via email, phone call or text. You must cancel or re-schedule 24-hours prior to your scheduled course. If not, you forfeit your payment. If you have not pre-paid for your course in advance, your date has not been secured. CANCELLATION POLICY FOR BUSINESSES To ensure a smooth cancellation process for scheduled training, we kindly request a 7-day notice via email to yolandacotton@abundanthta.com. This allows us to efficiently adjust our schedule and resources. Please note: Cancellations with less than 7 days' notice will result in a charge for the full amount of the CPR, AED, and First Aid training course scheduled on that particular day.
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WHEN DO I RECEIVE MY CERTIFICATION CARD AND HOW LONG IS MY CARD VALID?You will receive an email with an e-card approximately 24-48 hours after completion of your course. This card can be forwarded to your employer and/or printed. Your certification is valid for two years. If a replacement cared is needed, email yolandacotton@abundanthta.com. There is a $30.00 card replacement fee.
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ARE YOU COVID COMPLIANT?Yes, we follow the Center for Disease Control and Prevention's (CDC) covid guidelines to ensure the safety of our customers and instructors.
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CERTIFIED and EXPERIENCED INSTRUCTORSOur instructors hold national certifications and has worked in various specialties such as Family Practice, Home Health & Hospice, Long-Term Care, Nephrology, Ambulatory Care and Peri Anesthesia. Working in such specialties has afforded real-life experiences in performing CPR.
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CLASS SIZEOur class sizes range from one-on-one teaching to large, corporate groups. We understand life demands and aim to make our classes convenient and unchallenging. We offer discounted group rates.
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WHAT IS YOUR PAYMENT POLICY FOR BUSINESSES?At Abundant Healthcare Training Academy (AHTA), we strive to ensure a smooth CPR training experience for both businesses and their employees. This includes the timely issuance of CPR ecards upon successful course completion. To expedite this process, please be aware that CPR ecards will be issued only after full payment is received. However, we understand there might be specific company procedures for handling payments. Please contact us before the training to discuss reasonable options. To ensure efficient processing and avoid additional charges, we kindly ask that invoices are settled by the due date, up to 30 days after completed course. A late fee of 10% of the total invoice amount will be applied to balances remaining unpaid after 30 days from the due date. Balances that remain outstanding will incur an additional 10% late fee every 30 days thereafter. Please note that partial payments are not accepted.
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WHY DO YOU TAKE CLASS PHOTO'S AND/OR VIDEOSAt Abundant Healthcare Training Academy (AHTA), we sometimes capture photos and videos during class sessions to showcase the learning environment and positive interactions. These images and videos are used solely for marketing purposes, such as on our website or social media channels. Opting Out We respect your privacy. If you'd prefer not to be included in any class photos or videos, simply notify our staff before the class begins. You can do this by phone, email, or text. By registering for a class, you acknowledge that you've reviewed this policy. However, you always have the option to opt out of being photographed or recorded.
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